An AgenticOps Platform for Automated Cloud Operations

A US-based retail company running production infrastructure on Google Cloud had cloud operations that depended on manual effort at every stage of the incident lifecycle. Production incident monitoring, troubleshooting, fixing, and root-cause analysis were all manual. Every incident meant an engineer watching for it, diagnosing it, fixing it, then writing up the postmortem by hand, a process too slow and too dependent on whoever was on call, which showed up directly as extended recovery times and avoidable downtime.

TechTrapture designed and built an AgenticOps platform, an SRE Agent running on Google Cloud MCP servers, that automates cloud operations end to end: continuously monitoring infrastructure, detecting issues, running automated troubleshooting, and sending root-cause and business-impact alert emails straight to engineering and business stakeholders. With human approval as the safety gate, the platform applies fixes automatically, generating a postmortem report as part of the same workflow rather than as separate work written up afterward.

Cloud operations moved from manual, reactive firefighting to an agentic, largely automated workflow: faster detection and troubleshooting, incident communication reaching the right people immediately instead of after a manual write-up, consistent postmortem documentation with no added engineering effort, and human oversight preserved at the one point that matters, approval before a fix is applied, while the manual toil around it disappears.